Frequently Asked Questions

Yes. We source the best parts in the world, such as German fans. The cabinets are made and all parts assembled in South Carolina.
Yes, but please call our Customer Care Team's number (512) 968-5496 as quickly as possible! Our representatives are here 24/7 to assist you. In an effort to ship orders as quickly as possible, there is a relatively small window of time in which changes to an order can be made - once an order is sent to our warehouse for processing, it's too late. In this case, you can simply return the shipment.
Log into your online account and go to your subscriptions to make changes to your Clean air for life program.  Call us for support if you have any issues, we are happy to help!
Please contact our Customer Care Team for assistance.
That is a very good question. It has everything to do with Application. Semiconductor and Biotechnology facilities are very controlled environments, to the extent there are few if any particles being generated by activity within these environments. Personnel wear Clean or Containment Suits to prevent the emission of particles from human hygiene or activity and entry and exit is through Air-showers and Airlocks. Moreover the ceiling tiles in these facilities are replaced with HEPA Filters so the air flow in these facilities is measured in Room Changes per Minute. Bottom line is that these facilities can be considered “closed or contained environments”. In the home and office environment, doors are opening as people come and go allowing allergens and other contaminants to enter, pets and people are generating particles and pathogens through all of their activities and microbes are growing despite our best efforts to maintain environmental cleanliness. Therefore, we are more concerned with removing as many particles as we can (Net Particle Removal) instead of measuring particle filter retention efficiency. IE retention efficiency matters little if you are only processing 10% of your home or Office air once every hour. Bottom line is that there is no practical way to create a closed or contained environment in a home or office application. Therefore, we focus on removing as many particles as we can as quickly as we can.
Check out our Warranty Section Here to learn more about warranty coverage.
That’s a very good thought. However, most newer and safer HVAC systems will shut down on low intake pressure due to flow restriction in the return air duct. If your system doesn’t shut down, operating at low inlet pressure and flow will significantly reduce performance and energy efficiency of your system.. The HVAC system in your home and office is designed to condition air temperature and humidity, Therefore, flow rate and air density across the heat exchangers within your systems is critical to operating efficiency. The higher the retention rating of a filter, the more restrictive to air flow it becomes. Reference the water/screen analogy we used above. Therefore by restricting the air flow through your HVAC system, you reduce the air density and actual total mass air flow across the heat exchangers. The net result is your AC runs longer and your electric bills get bigger. Most purpose built Air Purifiers are designed with efficiency in mind. The technically advanced RadiCal impeller and energy efficient motor used in AIRBOX™ is perhaps the most efficient integrated fan module in use today. In conjunction with the AIRBOX™ flow dynamics the total package may be the most energy efficient Air Purifier available. Over 15,000 Cubic feet per hour (CFH) of clean air using less than 60 Watts of power…you be the judge…
The answer to your question is; absolutely yes. Many particles, especially pathogens can be as small as .01 micron. The HEPA filters we use for the final stage of air filtration remove these smaller particles even more effectively than they do the 0.3 micron particles. However, most Industry standards require testing at 0.3 micron because it tends to be the Most Penetrating Particle Size (MPPS). In other words, particles between 0.2 and 0.3 are the most difficult size particles to capture and particle larger and smaller in size or more effectively captured. Therefore, if a filter is 99.995% efficient at capturing particles .3 micron in size, it will be more efficient at the .01 micron size. The reason for this is simply due to the fact that with these types of filters, there are multiple mechanisms associated with particle entrapment including electrostatic attraction, diffusion and Brownian motion. These 3 mechanisms are more effective in capturing the smaller particles than direct impaction from inertia. So, you can rest assured that your AIRBOX™ is working diligently and effectively at removing the full range of particles threatening the health of you and your family.
The Final Primary System filter is a High Efficiency Particulate Air (HEPA) filter that captures any remaining particles regardless of composition. Because a True HEPA air purifier is excellent at trapping almost all airborne contaminants, it’s the best choice for someone who has asthma or suffers from allergies. This dense filter is amazing at trapping allergens such as dust, pollen, mold and pet dander. And, because these particles are trapped inside the filter, there is no way for them to re-enter the air space. This keeps your home fresh and clean.
This is completely normal. When using activated carbon filters, this is common and can often be expected due to the initial absorption of compounds in the filter. This is normal and not harmful in any way. The odor should subside within 1-3 weeks depending on the flow setting your units are running at. The smell is often related to the humidity level of the room in which the unit is placed. The more humid the environment, the stronger the smell may seem. Carbon filters are great for absorbing odor-causing compounds but may not always be needed in your particular application. Some are more sensitive to odors than others and we understand that. If the short-lived smell is too much of an inconvenience, you can always use an additional antimicrobial filter in place of the carbon filter. We will be more than happy to help you work through the best option for your application if you give us a call.